Travelling Tutors Terms & Conditions:

Thank you for choosing to work with Travelling Tutors.

Please find below an overview of the terms and conditions for our tutoring agreement. Further information can be found in the following pages of this document.

Tuition:

These are typically 1 hour in length. Bespoke lesson lengths are available upon request. All lessons will take place online, on a weekly basis – at the same time each week.

Each session is planned in advance. As lessons are held online, it is important for the participant to have access to a pen/pencil and paper, in order to make any notes which they may need. Subject specific equipment may also be required and should be available, for example, calculator for maths tuition.

If ad-hoc lessons are requested, we will try to accommodate these where possible, subject to availability or last minute cancellations.

If you would like to be added to the reserve list for this please contact Travelling Tutors, via email, to advise. You will need to state how flexible you are and how much notice you would need to take up an available space.

School holiday lessons can be arranged subject to availability, please contact us to arrange.

Fees:

Tuition to be sold in blocks of 6 or 12 week terms.

Discount to be offered on booking 12 week block (1 lesson free).

1:1 tuition @ £35 per hour per client

1:2 / 1:3 tuition @ £25 per hour per client

1:4 / 1:5 / 1:6 @ £20 per hour per client

Initial sessions may be paid as a one off fee to ensure that the tutee is comfortable with the tutor. This must be paid as soon as possible after arranging the session and must be paid at least 24 hours before the initial session.

Blocks of 6 or 12 weeks are to be paid, in advance and are non-refundable, a week before the Term starts. Payment will guarantee the time of the tuition. Invoices will be sent two weeks prior to the payment deadline. Receipts will be supplied upon receiving payment.

Travelling Tutors accepts payments via BACS transfer.

Where invoices are not paid within 24 hours of the due date & time, a late payment fee will be added to the account for the administrative expenses associated with following up on the payment. This fee will be £15 per invoice. If non-payment persists, then tuition may need to be suspended until the account is paid up.

Cancellations:

You may cancel 1 session per term giving a minimum of 48 hours’ notice. Any additional cancellations may be charged for. If you need to cancel any session, please give as much notice as possible, as it may be possible to rearrange your session for another time. Rescheduling for another time is at the discretion on the tutor, and may not always be possible.

If sessions are cancelled with less than 24 hours notice, the lesson will still be charged.

If for any reason Travelling Tutors need to cancel a session, then as much notice as possible will be given.

Any lessons cancelled by Travelling Tutors for any reason, will be rescheduled where possible, or deducted, in full, from your next invoice.

If at any time you wish to stop the tuition, this can be done by giving notice 2 weeks before the end of the half term we are in, so as to take effect from the end of the half term block that has been paid for.

Non-Payments:

Travelling Tutors reserves the right to refuse to allow the student to attend tuition while fees remain unpaid, or if there is a persistent failure to pay the fees on time. Fees are due at least 24 hours before each session takes place. If fees are not paid, then the lesson will not take place. Reminders for payment will be sent at least 2 weeks before the payment deadline.

Group Lessons:

Group lesson/course fees are non-refundable; any lesson cancelled/missed will not be rescheduled due to the nature of group tuition. Access to notes from the missed lesson will be provided, if available.

Any lessons cancelled by Travelling Tutors for any reason, will be rescheduled where possible, or deducted, in full, from your next invoice.

Lateness:

As sessions are back to back, they must finish at the allotted time regardless of the time they began, unless it is the tutors fault that the start is delayed.

If the participant has not joined the session within the first 5 minutes, contact will be made to the parent/guardian via text/phone call.

If the participant has not joined the session within the first 15 minutes, an email will be sent to the parent/guardian, to explain that the session will no longer go ahead and the session will count as a no notice cancellation, and be charged accordingly.

Behaviour and expectations:

Parents/guardians are responsible for ensuring that their children know how to behave appropriately.

Abusive or discriminatory behaviour towards the tutor and/or other students will not be accepted.

Travelling Tutors reserves the right to cancel any bookings for students whose behaviour is unacceptable, or where abusive language is used by either parent or student.

When online students are expected to:

• Login for online lessons on time for the start of their lesson.

• Attend online tuition from an open room such as a living or dining room rather than bedrooms; whenever possible for the purposes of safeguarding. If this is unavoidable, please ensure the environment is appropriate, parents/guardians must be nearby and doors must be left open for safeguarding purposes.

• Students should have their webcam turned on at all times, unless there is a reason that this is not possible. This enables the tutor to gauge the student’s understanding of the concept being taught. If joining tuition from a public space, please ensure that your background is suitable or blurred.

• Dress appropriately as you would for in person tuition. For example, no nightwear, swimwear, etc.

• Ensure that all equipment (computer/laptop/iPad, graphic tablets/apple pencils, webcams, headphones and microphones) are ready and charged where appropriate for the lesson.

• Ensure that you test your equipment, in particular that your webcam/headset/earphones/microphone are working before the lesson starts. This is especially important if you are going to be working on a new device.

• Keep distractions to a minimum, muting phones/social media/ensure quiet working space etc.

Additional expectations for Online Group Lessons:

• All students must have their webcam turned on, unless there is a reason where this is not possible. For example, poor signal. This is to ensure that we know exactly who is viewing the lesson and helps to gauge student’s understanding of the concept being taught.

• Ensure the background is suitable. For example, no certificates on walls with full names or visible logos which would make students identifiable, such as their school logos. The background blurring feature may be utilised here, so as to safeguard the pupil.

• Students should not share their full name or any details that would make them identifiable within the group.

• Students must ensure that only their first name and first initial from surname are shown on their zoom screen.

Please refer to our Safeguarding Policy for further information.

Limitation of Liability:

While Travelling Tutors will endeavour to ensure the student makes at least satisfactory progress, this cannot be guaranteed. Travelling Tutors cannot be held accountable for the academic success or otherwise of the student.

To the maximum extent permitted by law, Travelling Tutors accepts no liability for any direct or indirect loss or damage, foreseeable or otherwise, including any indirect, consequential, special or exemplary damages arising from the use of our services or any errors or omissions in the content of our learning materials.

Health & Safety:

Clients are urged to adopt correct seating posture on my chairs to avoid any potential harm to themselves and potential damage to the chair.

Please refer to the Health and Safety Policy for further information.

Communication:

Travelling Tutors can be contacted by email or by Whatsapp message. Correspondence will be replied to during our working hours between 9am - 8pm, Monday to Saturday. If we are tutoring, we may not be able to answer phone calls immediately. Therefore, texting or emailing is preferred.

Where possible, all messages and queries will be answered as soon as possible, if not within 48 hours of receiving correspondence.

Commencing/continuing with tuition will be taken as an indication that you accept these T&Cs, including the keeping of relevant information on you and your child(ren) by Travelling Tutors.