Travelling Tutors Privacy Policy

This privacy notice explains how Travelling Tutors collects, uses, stores and protects your personal information.

Contact Details

Telephone: 07407 515488

Email: enquiries@travellingtutors.org

Travelling Tutors is the data controller responsible for determining how and why your personal data is processed.

What Information We Collect, Use and Why

We collect and use the following personal information to provide tutoring services and support our clients:

• Names and contact details
• Payment details (including card or bank information for transfers and direct debits)
• Transaction data (including details of payments made to and from you)
• Information relating to compliments, complaints or feedback
• Records of meetings, communications and decisions
• Information relevant to educational support and learning progress

We collect and use the following information for the operation of client accounts:

• Names and contact details
• Service history
• Account information and registration details
• Marketing preferences

Photography and Image Use

During tutoring sessions, photographs may occasionally be taken to evidence learning activities, record progress, or capture examples of a child's work. These images will normally be shared only with the child and their parent(s) or carer(s).

Where separate consent has been provided, photographs of a child's work may also be used for promotional purposes, including on our website and social media channels.

Travelling Tutors does not publish children's full names alongside photographs and takes reasonable steps to ensure that children cannot be readily identified from any images used for promotional purposes.

Consent for photography and image use is entirely optional and may be withdrawn at any time by contacting us.

Storage and Security of Images

Any photographs or recordings collected by Travelling Tutors are stored securely using password-protected devices and/or secure cloud-based services. Access is restricted to authorised personnel only.

Images are used only for the purposes outlined in this Privacy Policy and any associated consent forms. Images will never be sold, licensed, or shared with third parties for marketing purposes.

Links to Other Websites

Our website may contain links to external websites that are not owned or controlled by Travelling Tutors. We are not responsible for the privacy practices of these third-party websites and encourage you to read their privacy notices before providing any personal information.

Lawful Bases and Data Protection Rights

Under UK data protection law, we must have a lawful basis for collecting and using your personal information.

Your rights include:

• The right of access – You have the right to request copies of your personal information.
• The right to rectification – You have the right to request correction of inaccurate or incomplete information.
• The right to erasure – You have the right to request deletion of your personal information in certain circumstances.
• The right to restriction of processing – You have the right to request that we limit how we use your personal information.
• The right to object – You have the right to object to the processing of your personal information.
• The right to data portability – You have the right to request that your personal information be transferred to another organisation or provided directly to you.
• The right to withdraw consent – Where consent is the lawful basis for processing, you may withdraw that consent at any time.

We will respond to valid requests without undue delay and within one month of receipt.

To exercise any of these rights, please contact us using the details provided above.

Our Lawful Bases for Processing

To provide tutoring services and manage client relationships, we rely on the following lawful bases:

Contract
We process personal information where it is necessary to enter into or fulfil a contract for tutoring services.

Consent
We process personal information where you have provided clear consent, such as for marketing communications or image use.

Where We Get Personal Information From

We obtain personal information directly from parents, carers, adult learners, and prospective clients. We do not purchase personal information from third parties.

How Long We Keep Information

Personal information is retained for the duration of your tutoring arrangement with Travelling Tutors and for up to one year following your final tutoring session.

Information may be retained for longer where necessary to comply with legal, safeguarding, insurance, accounting, or regulatory requirements.

Marketing images and photographs will be deleted sooner if consent is withdrawn.

Who We Share Information With

Travelling Tutors does not sell personal information.

We may share information with:

• Payment processing providers, where necessary to process payments.
• Emergency services, where required to protect the vital interests of a child or individual.
• Regulatory bodies, law enforcement agencies, or other organisations where we are legally required to do so.

How to Complain

If you have concerns about how Travelling Tutors uses your personal information, please contact us using the details provided above. You have the right to make a complaint directly to us if you believe that we have not complied with data protection legislation in relation to your personal data. We will acknowledge receipt of your complaint within 30 days and will take appropriate steps to investigate and respond without undue delay, keeping you informed of progress where appropriate.

If you remain dissatisfied after raising your concerns with us, you may complain to the Information Commissioner's Office (ICO).

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline: 0303 123 1113

Website: www.ico.org.uk/make-a-complaint

Last Updated: June 2026

Travelling Tutors is committed to protecting the privacy, security and confidentiality of all personal information entrusted to us. We process personal data in accordance with UK GDPR, the Data Protection Act 2018, and relevant ICO guidance.